GLOBAL COMPLIMENTARY SHIPPING

Condiciones de compra


COMPRANDO UN VESTIDO DE ENCAJE GRACE LOVES QUE ENTIENDA:
  • Your Made to Order Customised gown will not be made to your exact measurements but to your corresponding size ranges. 
  • For Made to Order Customised gowns, you will need to supply all your measurements 6 months before your wedding date (known as your ‘lock in date’) even if your Grace Loves Lace stylist already has completed your measurements at your appointment.
  • Made to Order Standard gowns are made to a standard shoulder to floor height of 155cm.
  • Las alteraciones son parte de su viaje nupcial; su vestido puede requerir alteraciones a su propio costo. Grace Loves Lace no se hace responsable de cualquier ajuste o alteración que sea necesario hacer en su vestido (a menos que sea un defecto de fabricación genuino).
  • Su bata será enviada: 
    • 5 months after your purchase date of a Made to Order Standard gown, unless delayed dispatch is requested and approved.
    • 6-8 weeks before your wedding date if you are a Made to Order Customised bride.  
    • 2-4 weeks before your wedding date if you are a Priority Made to Order Customised bride. 
    • 3-5 business days after ordering a Ready to Wear gown. 
    • 3-5 business days after ordering your Online sale item.
    • If you cancel your Made to Order Customised gown within 30 days of purchasing, you will be charged a cancellation fee of £200EUR. 
    • If you cancel your Made to Order Customised gown between 31 days, and your lock in date the cancellation fee is £300EUR. 
  • If you cancel your Made to Order Standard gown within 7 days of purchasing, you will not be charged a cancellation fee .   
  • If you cancel your Made to Order Standard gown between 8 and 30 days of purchasing, you will be charged a cancellation fee of £200EUR. No cancellations are possible after 30 days from the purchase date.
  • Your Made to Order Standard gown cannot be cancelled or refunded after 30 days under any circumstance as your gown will go into production 7 days from purchase.
  • Similarly, your Priority Made to Order Customised gown cannot be cancelled or refunded under any circumstance as your gown will immediately go into production. 

Política de aceptación de pedidos


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Grace Loves Lace reserves the right at any time after receipt of your order to accept or decline your order for any reason. Your items purchased are for personal use only and cannot be used for a commercial purpose. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Responsabilidad

Grace Loves Lace, incluyendo nuestros directores, socios, accionistas, empleados y otras terceras partes asociadas con el funcionamiento de este sitio web no se hace responsable en la medida máxima permitida por la ley a usted o cualquier otra persona por cualquier pérdida de ingresos, beneficios, contratos, buena voluntad o pérdidas financieras o daños sin limitación sufridos como consecuencia de negligencia o de otro tipo que surjan en relación con el uso de este sitio web o los productos vendidos en él.  

Precios

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. Countries with the nominated currencies of AUD, GBP, EURO, CAD or NZD will be charged in these currencies. All other non-specified currencies are charged in USD – the prices showing on the website are approximate and the actual exchange rate charged on your credit card are set by your bank or credit card provider.   

Please keep in mind we are an Australian based business and upon ordering you may be charged an international transaction fee. This is enforced by your bank and we don’t have any control over this fee. It is best to contact your bank if you have any queries. 

Métodos de pago

Our payment gateway currently accepts VISA, Mastercard and PayPal. If you would like to use an American Express card, this can be done through PayPal and would require you selecting this option. For our customers in Australia, we offer Lattitude Pay which you can choose to pay fortnightly over 6-24 months. For our US customers, we offer ZIP pay as a payment option, allowing brides to secure their gown on the spot and in 4 x fortnightly instalments. Terms and conditions for this payment method are agreed upon the purchase of the item and with the company that provides the payment agreement.

Please keep in mind we are an Australian based business and upon ordering you may be charged an international transaction fee. This is enforced by your bank, and we don’t have any control over this fee. It is best to contact your bank if you have any queries.

Divisas, aranceles e impuestos

Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.   

AUSTRALIA 
When purchasing within Australia, all prices are in Australian dollars and are inclusive of Goods and Services Tax (GST).  

UNITED STATES OF AMERICA 
Import duties and taxes may be applicable in your country. Orders to the United States are shipped on a Delivery Duties Unpaid (DDU) basis. The North American and Australia Free Trade Agreement ensures duties and taxes are kept to a minimum. However, as these orders are shipped DDU you may be charged duties and taxes by your local customs authority.   

Los aranceles e impuestos se calculan en función del artículo solicitado, el valor y el destino del pedido. No podemos estimar el importe de estos gastos, ya que son recaudados por las autoridades aduaneras locales y varían de un Estado a otro.  

UK & EUROPE 
Import duties and taxes may be applicable in your country. Orders placed after 17 April 2017 can be shipped to the United Kingdom and Europe (excluding countries not listed in the table below) purchased in either Pound Sterling or Euro are shipped on a Delivery Duties Paid (DDP) basis.   

This means that the price shown at checkout is final and you will not be charged anything more by your local customs authority to receive your order. Included in the checkout price are import duties and VAT.  
 
THE FOLLOWING COUNTRIES ARE SHIPPED DUTIES AND TAXES PAID (DDP): 

Andorra  
Belgium  
Cyprus  
Estonia  
Germany  
Iceland  
Liechtenstein  
Macedonia  
Netherlands  
Portugal  
Slovenia  
Switzerland 
 
Bosnia and Herzegovina  
Czech Republic  
Finland  
Greece  
Italy  
Lithuania  
Malta  
Norway  
Republic of Ireland  
Serbia  
Spain 

Belarus  
Croatia  
Denmark  
France  
Hungary  
Latvia  
Luxembourg  
Moldova  
Poland  
Romania  
Sweden  
Vatican  

  
REST OF THE WORLD  
Orders placed to be shipped to any other Country not listed above are priced in US Dollars and are delivered on a Delivery Duties Unpaid (DDU) basis. As these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from Country to Country. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.

Returns, Exchanges & Order Cancellation

Each of our gowns, veils and accessories have individual policies for returns and exchanges, if you have any questions please reach out to our Customer Experience team at cx@graceloveslace.com for support. 

 

Made To Order Standard Gowns

Order Cancellation 

Should you have a change of mind, a refund or credit note is available within 7 days of purchasing your Made to Order Standard wedding gown.  

  • Cancellations between 8-30 days will incur a €200EUR fee. This covers the cost of administration, fabric allocation, pre-production and pattern preparation associated with your order. 

  • Cancellations are not available after 30 days 

Devoluciones y cambios

As your gown is made to order, we are unable to offer returns and exchanges. 

 In the unlikely event of a manufacturing fault, please contact our Customer Experience team cx@graceloveslace.com within 7 days of receiving your order.  

 

Made To Order Customised Gowns

Order Cancellation 

Should you have a change of mind, a cancellation fee of €200EUR will be charged within 30 days of your purchase.

Cancellations after 30 days and before measurement lock-in dates will incur a €300EUR cancellation fee. 

 No cancellations are accepted after the measurement lock-in date as your gown will be in production. 

 For Priority Made to Order Customised gowns, once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund. 

Devoluciones y cambios 

As your gown is made especially for you to your gown size ranges and height, we are unable to offer returns or exchanges on Made to Order Custom Gowns 

In the unlikely circumstance you have concerns regarding the fit of your gown, please contact our Customer Experience team (cx@graceloveslace.com) within 7 days of receiving your order.   

 

Vestidos de fiesta

Should you have a change of mind, an exchange or credit note is available within 7 days of receiving your Ready to Wear gown. To exchange your gown please contact our Customer Experience team at cx@graceloveslace.com 

Once your exchange is confirmed, we must receive your item within 14 days if you are in Australia, and 21 days if you are outside of Australia. 

The gown must be returned in original condition, free of makeup, marks and stains. It must not have been worn, altered or washed and all tags must still be attached. Exchanges or refunds will only occur after the gown has passed quality control and is confirmed it is in original condition. If your gown does not pass our quality control process, we will discuss your options. 

We recommend sending your gown using a trackable shipping service. Return shipping costs are the customer's responsibility, along with any additional costs incurred during the exchange process. 

 In the unlikely event of manufacturing fault, please contact our Customer Experience team (cx@graceloveslace.com). 

 

Pre Order Gowns

Should you have a change of mind, an exchange or credit note is available within 7 days of receiving your Pre-Ordered Ready to Wear gown. 

To exchange your gown please contact our Customer Experience team at cx@graceloveslace.com 

Once your exchange is confirmed, we must receive your item within 14 days if you are in Australia, and 21 days if you are outside of Australia. 

The gown must be returned in original condition, free of makeup, marks and stains. It must not have been worn, altered or washed and all tags must still be attached. 

We recommend sending your gown using a trackable shipping service. Return shipping costs are the customer's responsibility, along with any additional costs incurred during the exchange process. 

In the unlikely event of manufacturing fault, please contact our Customer Experience team (cx@graceloveslace.com).

 

Online Sale

All items in our online sale are final. We do not accept returns or exchanges on online sale items. 

 

Occasionwear 

Including Bridesmaids dresses and Grace Mini collections.  

We accept returns and exchanges within 30 days of you receiving your item. Please contact our Customer Experience Team (cx@graceloveslace.com) to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas.   

 The item must be returned in its original condition, free of makeup, marks and stains. It must not have been worn, altered or washed and all tags must still be attached. Exchanges or refunds will only occur after the item has passed quality control and is confirmed it is in its original condition. If your item does not pass our quality control process, we will discuss your options. 

We recommend sending your item using a trackable shipping service. Return shipping costs are the customer's responsibility, along with any additional costs incurred during the exchange process. 

 In the unlikely event of manufacturing fault, please contact our Customer Experience team (cx@graceloveslace.com).  

 

Accesorios  

Including Veils, Shoes, Jewellery (excluding earrings) 

Exchanges, credit notes or refunds are accepted within 30 days of receiving your item. Please contact our Customer experience team at cx@graceloveslace.com to arrange for your item to be exchanged or returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas.   

We recommend sending your item using a trackable shipping service. Return shipping costs are the customer's responsibility, along with any additional costs incurred during the exchange process. 

To protect your health and the health of others, we do not accept returns, exchanges or refunds for change of mind on purchases of our earrings.  

In the unlikely event of manufacturing fault, please contact our Customer Experience team at cx@graceloveslace.com

Reembolsos

If you are eligible for a refund, all items will undergo quality control upon receipt of the item. Exchanges, credit notes and refunds are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Experience will contact you with your options.  If, after assessment, your item does not pass our quality control checks, you will not be offered a replacement, repair or refund and we will return the item to you.   

  • A refund will only be offered in cases of major manufacturing faults, the existence of which will be determined at the discretion of our Quality Control Manager, after a thorough assessment of your item.   

  • In the event of a manufacturing fault, return postage will be reimbursed by Grace upon receipt and assessment of the Grace item/s. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.   

  • Grace Loves Lace reserves the right to refuse a repair, replacement, or refund if you do not notify us of the fault or issue within 7 days of receiving your order, and/or do not return the item upon request to our studio within 14 days if located in Australia or 21 days if located overseas.

Alteraciones

If you have any fit concerns upon receiving your gown, please contact our Customer Experience Team (cx@graceloveslace.com) within 7 days of receiving your gown and our team of alteration specialists will assess your unique situation, we will require images of you wearing the gown and your current measurements. Your gown is made per the intended design and to your size ranges and height, not your exact measurements. 

Alterations are part of the bridal journey. You may wish to alter your gown to achieve your desired fit upon receiving; such associated costs will be at your expense so please factor this into your wedding dress budget. If your measurements change from what was confirmed at your lock in date, you will be liable for any alteration fees incurred. We are unable to offer in-house alterations, however we can offer advice, guidance, and alteration instructions, should you choose to consult a third-party seamstress. Grace are not liable for any costs incurred or responsible for alterations completed by a third party.      

Grace do not take responsibility for any adjustments or alterations needed to be made on your gown (unless a genuine manufacturing fault is determined).    

 In the unlikely event of a manufacturing fault, please contact our Customer Experience Team. Upon assessment from our Quality control team, if a manufacturing fault is found, all costs will be paid by Grace including shipping. If you decide not to send your dress back to Grace for any reason, we will no longer be liable. 

Plazos de entrega

The delivery times provided below are estimates only. Grace Loves Lace will not be held accountable for late deliveries or loss or damage relating to late deliveries.   

  • If you are located within Australia, your gown will be sent via Australia Express Post, DHL or TNT which takes between 1- 4 business days to arrive and 3-10 business days for Western Australia. Our Dispatch team will send you tracking information so you can track your package.    

  • Todos los pedidos internacionales se envían a través de UPS Express o DHL, que tardan entre 3 y 10 días laborables en llegar. Nuestro equipo de envíos le enviará información de seguimiento para que pueda rastrear su paquete.   

  • Para más información, consulte nuestra política de envío y entrega en el sitio web.

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